Refund Policy

Alice Tarot sells Keys, usage credits for paid digital content, through its payment service. Purchased Keys are credited to the user's account after payment is completed and are deducted when paid content is used.

Seller information, product name, price, contents, service period, cancellation eligibility, and refund procedures are disclosed before payment.

Please review the product terms and final amount on the payment screen before completing your purchase.

Keys granted free for sign-up, events, or error compensation are not cash assets and cannot be exchanged, transferred, or refunded.

If an operational error incorrectly deducts Keys, the Operator will take reasonable action such as restoring the same number of Keys.

Paid services are governed by the product terms shown at payment and applicable law.

• As a general rule, users may cancel within seven days after receiving the written contract terms, or after supply if the goods or content are supplied later.
• If performance differs from the description, advertising, or agreement, users may cancel within three months after the date of supply, or within 30 days from the date the user became aware or could have become aware of the discrepancy.
• For immediately supplied digital content, cancellation after use begins may be restricted only when the advance notice and access measures required by law have been provided.
• Duplicate or unauthorized charges and material technical defects may qualify for cancellation, refund, or replacement after verification.
• If content was supplied as agreed and no statutory cancellation ground exists, subjective dissatisfaction with a tarot interpretation alone may not qualify for a refund.

Users may request a refund of unused paid Keys. Within a single purchase, paid Keys are treated as used before any bonus Keys, and bonus Keys granted free with the purchase are not included in the refund amount.

A partial refund equals the amount actually paid less the value of the paid Keys used. The unit price of a paid Key is the amount actually paid divided by the number of purchased Keys excluding bonuses, and the refund amount is never less than zero. Any remaining bonus Keys from that purchase are revoked upon refund.

For example, if a user purchases 10 paid Keys plus 1 bonus Key for KRW 9,900 and uses 10 Keys, the remaining Key is a free bonus, so the refund amount is zero.

Keys already used are not refundable on the basis of a change of mind alone. This does not limit cancellation or refund rights under applicable law, such as for content not supplied or performance differing from the agreement.

Refund requests may be submitted to info@alicetarot.net with the order number, payment date and time, and reason. The Operator will verify the requester's identity and the payment and usage records and report the result.

Refunds for a statutory withdrawal of subscription are processed within three business days from the starting date set by applicable law, and statutory delay compensation is paid for any delay. Refunds are generally made to the original payment method, and the Operator requests any charge suspension or cancellation for cards or other payment methods without undue delay. The final posting time by the financial institution may vary after processing.

Purchases made through an app marketplace or third-party payment platform may follow that platform's request process. This does not limit rights guaranteed by applicable law.

If purchased content is not supplied for reasons attributable to the Operator or an incorrect amount is charged, the Operator will take an appropriate verified action, such as restoration, replacement, cancellation, or refund.

Applicable law prevails where it grants stronger rights than this Policy.

The Operator may revise this Policy to reflect changes in payment methods or law. Material changes unfavorable to users will be announced before they take effect.

This Policy was originally prepared in Korean. English and Japanese translations are provided for convenience. If there is any inconsistency or difference in interpretation, the Korean version controls.